Any appeal not submitted on time via the Student Hub will automatically be rejected.
All appeals are handled by the Office of the Registrar.

An appeal can be lodged concerning an unfair assessment process or procedure.
The appeal must be lodged within five working days of the assessment being completed.
The Registrar’s Office must respond to such appeals within five working days of the appeal being received.
If successful, the results of the appeal could include:

1. Students affected by the unfair process/procedure will be granted a new attempt at the assessment.
2. In rare instances, individual students affected will be granted a new attempt at the assessment.
3. Any arrangement and sanction approved by the Head of Faculty.

Students may apply for an assessment to be remarked within five working days of the assessment being made available (formative assessment) or having viewed the assessment (summative assessment).
The Office of the Registrar must respond to the appeal within five working days of the appeal being lodged.
Remarking is completed by a different marker that is selected by the site.
Remarking must be completed within five working days of the remark being granted.
The result of the remark will stand, regardless of whether it is higher or lower than the original mark.
For oral assessments: the marking material (rubric/ memo) is reviewed.
A fee is charged for re-marking.
The re-mark fee is refunded if:

1. The new mark is 10% higher than the original mark.
2. The new mark is a pass mark, and the original mark was a failing mark.
3. There is an administrative (incorrect capturing) or technical (incorrect adding of marks) error.

Any request for a remark of the syndicate assessment must be agreed to by the majority of syndicate members.

Students must apply to review a summative assessment within five working days of the results being released within reason.
The review of the summative assessment with the student must be conducted by the relevant academic and should not take more than thirty minutes.
The review must include the script and the memo/rubric. The site must request the memo from CAT.
Students may not copy any aspect of the assessment or memo but may take notes for learning or dispute purposes.

• For any replacement that is declined – students may apply on the Student Hub under the category - Denied Concessions

• Remark - R 300
• Remark (Postgraduate) - R 525

• Account Name : THE INDEPENDENT INSTITUTE OF EDUCATION LTD PTY t/a IIE MSA
• Bank: ABSA
• Account No: 40-9623-8247
• Branch: 630305
• Swift Code: ABSAZAJJ
• Ref number: your student ID and full name